Version: 1.0
Approved: 4 July 2026
Effective from: 1 January 2026
1. General Provisions
1.1. This Promotions and Special Offers Policy (hereinafter – the Policy) sets out the rules for organising and administering promotions, discounts, competitions, prize draws and other promotional offers (hereinafter – the Promotion) organised by MB “GastroWare”.
1.2. This Policy applies to all Promotions organised by MB “GastroWare” through its website, social media channels, email communications, advertising campaigns or other communication channels, unless otherwise specified in the terms of a particular Promotion.
1.3. This Policy applies together with the MB “GastroWare” Terms and Conditions of Sale, Privacy Policy, Cookie Policy and any other documents published by the Company.
1.4. By participating in a Promotion, the participant confirms that they have read and agree to comply with this Policy.
1.5. Certain Promotions may be subject to additional terms (Special Promotion Rules). Where the Special Promotion Rules conflict with this Policy, the Special Promotion Rules shall prevail.
2. Promotion Rules
2.1. Unless otherwise stated, only one Promotion or one discount may be applied to a single order.
2.2. Promotions are valid only during the stated promotional period or while promotional products, gifts or prizes remain in stock.
2.3. Only orders that meet all conditions of the relevant Promotion are eligible to participate.
2.4. Certain products or product categories may be excluded from Promotions. Any such exclusions will be stated in the Promotion details.
2.5. Promotions cannot be exchanged for cash unless required by applicable law.
2.6. MB “GastroWare” reserves the right to refuse the application of a Promotion or cancel an order if there is evidence of abuse of the Promotion, misuse of technical errors or any other fraudulent activity.
2.7. MB “GastroWare” reserves the right to correct obvious technical, administrative or pricing errors and to inform the customer accordingly.
2.8. Where specified in the Special Promotion Rules, a Promotion may be available only to business customers or legal entities.
2.9. MB “GastroWare” reserves the right to modify, suspend or terminate any Promotion for valid reasons by publishing notice on its website or by any other appropriate communication method.
3. Free Gifts
3.1. Where a Promotion includes a free gift, it will only be provided after all Promotion conditions have been fulfilled.
3.2. The number of gifts available may be limited.
3.3. Unless otherwise stated, only one free gift may be provided per customer.
3.4. If the advertised gift is no longer available, MB “GastroWare” may replace it with a gift of similar or greater value.
3.5. If the Buyer returns products and no longer qualifies for the Promotion, MB “GastroWare” may require the return of the gift or deduct its value from the refund amount.
3.6. Free gifts cannot be exchanged for cash.
3.7. Gifts may be delivered together with the order or in a separate shipment.
4. Discounts and Discount Codes
4.1. Discount codes may only be used in accordance with their applicable terms and conditions.
4.2. Unless otherwise stated, only one discount code may be applied to a single order.
4.3. Discount codes cannot be exchanged for cash.
4.4. Discount codes may not be transferred to third parties unless expressly permitted by the applicable Promotion.
4.5. MB “GastroWare” reserves the right to cancel any discount code used in breach of its terms.
5. Competitions and Prize Draws
5.1. The start and end dates of each competition or prize draw will be specified in the Promotion details.
5.2. Winners may be selected randomly or by a judging panel, depending on the Promotion.
5.3. Prizes cannot be exchanged for cash or other property unless otherwise stated in the Promotion.
5.4. MB “GastroWare” may request proof of identity from the winner.
5.5. Winners may be contacted by email, telephone or social media, depending on the method of participation.
5.6. If a winner fails to respond within the specified period or declines the prize, MB “GastroWare” may select another winner or decide not to award the prize.
6. Processing of Personal Data
6.1. Personal data collected during Promotions is processed in accordance with the MB “GastroWare” Privacy Policy.
6.2. Personal data is used for administering the Promotion, identifying winners, delivering prizes and fulfilling legal obligations.
6.3. Where a particular Promotion requires separate consent, such consent will be obtained before processing personal data.
7. Liability
7.1. MB “GastroWare” shall not be liable for technical failures, internet connection issues or the operation of third-party systems that prevent participation in a Promotion.
7.2. Any attempt to manipulate a Promotion, compromise website security or obtain an unfair advantage may result in disqualification from the Promotion.
7.3. MB “GastroWare” reserves the right to take any action available under applicable law to protect its rights.
8. Final Provisions
8.1. MB “GastroWare” reserves the right to update this Policy at any time.
8.2. The latest version of this Policy will always be published on the Company’s website.
8.3. Any disputes shall first be resolved through negotiations.
8.4. If no agreement can be reached, disputes shall be resolved in accordance with the laws of the Republic of Lithuania.
8.5. This Policy shall be governed by the laws of the Republic of Lithuania.
